In April we purchased an optional
part from the Honda dealership.
What it was, and what the ensuing problem was, matters not.
What matters is the process of returning it, and that´s where the fun begins.
First off, we had tossed the receipt, always a very stupid thing to do in Mexico because businesses will not take your word for anything at all. You gotta prove it!
We emailed the woman who sold us the Honda in January, and she contacted a friend in bookkeeping who found the sale in the computer. She printed it out, and we picked up the receipt.
We walk to the Parts Department with the problem
part in hand, and we point out the
part´s defects and ask for a refund.
We are told we will need to speak with the
General Manager, the top Honcho of the entire dealership. We walk upstairs to an elegant office and are introduced to the Honcho.
We sit in a soft chair before the executive´s desk.
No problem, he says, but a cash refund is out, even though it´s how we originally paid. It´s only possible to issue a check, and that can only be done via the
Accountant of Honda Morelia.
Forms must be filled out, and then a three-day wait follows. Yours truly has an idea: How about a credit that can be used for the next servicing? Better solution, says the Honcho.
A flunky from the Parts Department, who had been skulking in a corner, is told to get the appropriate form. Off he dashes.
Five minutes later, during which we make chitchat with the Honcho, the flunky returns. No, says the Honcho, this form will not do. He wants something different and prettier.
What he wants is a long, typed letter permitting a credit.
This must be typed by a secretary somewhere, and then it must be signed with typically Mexican flourishing signatures not only by the Honcho but by the
Manager of the Parts Department.Flunky vanishes again, and we are stuck with the Honcho for about 45 minutes trying to make chitchat, something yours truly does lamentably in English. And pathetically in Spanish.
The Honcho starts to talk about sports till he discovers yours truly knows nothing of sports. Sports, of course, is the male default topic. We never talk about feelings. It feels bad, and makes us squirm and sweat. Girly stuff.
(Well, most of us. Yours truly began talking easily about feelings in 1997. It started in Florida . . . )So we talk about trips to Japan that the Honcho gets to make now and then to meet with Honda execs.
We chitchat interminably on various topics as yours truly gazes to the door, praying silently to the Catholic God and Mother Mary for the return of the flunky. Where is that boy?!
Finally he returns with elegantly typed letter in hand, already sporting the flourishing signature of the
Parts Manager. The
Big Cheese before us puts his elegant name to the letter.
We stand, shake hands, give
gracias all around and leave with our credit for 1,700 pesos, about $130 bucks.
Plus, useful knowledge regarding:
1. Sumo wrestlers. Did you know most die young? Of course. Look at them! And, although most of the biggies (so to speak) are Japanese, there was one famous guy from Bulgaria.
2. Honda execs from Japan spend 2- to 3-year stints here in Mexico, and they usually want to stay because they get a big house here, unlike in Japan. But they have to go back.
3. Honda in Mexico has more customers than new cars because factory output has been reduced. This appears stupid.
4. Japan has a very different business culture. You gotta bow to your boss there. Wow.
5 to 30. Let´s skip them.
* * * *
In Mexico, whom you know usually matters more than what you know. We now know the General Manager of Honda Morelia.
He is our pal, our bosom buddy. We could easily hit the cantinas and cathouses together if yours truly did such things.
We are like
this.
(Note: We apologize for the length of this item, but it is nothing compared to the time we spent with the General Manager.)